Refund and Return Policy for Viralheatguard

Effective Date: December 9, 2024

At Viralheatguard, customer satisfaction is our top priority. This Refund and Return Policy outlines the terms and conditions for returning products and requesting refunds when you shop at Viralheatguard.com. We are committed to providing a seamless and transparent shopping experience that complies with all industry standards and advertising policies.

1. Eligibility for Returns

You may return a product if it meets the following conditions:

  • The item must be unused, in its original condition, and with all tags and packaging intact.
  • Returns must be initiated within 30 days of the delivery date.
  • Items damaged during shipping or defective upon arrival are eligible for replacement or refund.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Products marked as “Final Sale” or “Non-Returnable” on the product page.
  • Items that show signs of use, wear, or alteration.
  • Gift cards or promotional items.

3. How to Initiate a Return

To request a return:

  1. Contact our customer service team at info@viralheatguard.com or call (864) 352-2394.
  2. Provide your order number, details of the product, and the reason for the return.
  3. Once approved, we will issue a Return Merchandise Authorization (RMA) number.
  4. Pack the product securely and include the RMA number inside the package.
  5. Ship the item to the address provided by our team.

4. Refund Process

Refunds are processed as follows:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • If the return is due to a defect or error on our part, we will also refund the shipping costs.

5. Exchange Policy

Exchanges are subject to product availability. If you wish to exchange an item for a different size, color, or model, please contact us to confirm availability. The process for initiating an exchange is the same as the return process.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
  • We recommend using a trackable shipping service to ensure safe delivery of your return.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with:

  • Your order number
  • Photos of the damaged or defective item
    We will arrange for a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card provider, as processing times can vary.
  • If you still haven’t received your refund, email us at info@viralheatguard.com, and we will assist you further.

9. Cancellation Policy

  • Orders can be canceled before they are shipped. To cancel an order, contact us as soon as possible.
  • If the order has already shipped, you may need to initiate a return upon receipt of the item.

10. Contact Us

If you have questions or need assistance with a return or refund, please contact us:

Commitment to Customer Satisfaction

At Viralheatguard, we strive to provide a hassle-free shopping experience. This Refund and Return Policy ensures transparency and builds trust with our valued customers. Shop with confidence, knowing that we are here to support you every step of the way.

By using our services, you agree to the terms outlined in this policy. We reserve the right to update this policy as necessary, and all updates will be effective immediately upon posting.